📹 Video Evidence Instructions
Follow these guidelines to ensure your video evidence is properly recorded and accepted for your life insurance claim.
Preparation
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1
Gather Materials
Prepare all relevant documents: policy numbers, claim forms, and correspondence with the insurance company.
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2
Choose Location
Select a quiet, well-lit area with a neutral background. Avoid distracting elements or background noise.
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3
Test Equipment
Check your camera, microphone, and storage space. Record a short test video to ensure everything works.
Recording
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1
State Your Information
Begin by stating your full name, the date, and the policyholder's name. Speak clearly and at a moderate pace.
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2
Present Evidence
Show documents clearly to the camera. Hold them steady and read relevant sections aloud if applicable.
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3
Explain Context
Describe what the evidence shows and why it's relevant to your claim. Be specific and factual.
Finalization
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1
Review Recording
Watch your video to ensure all content is clear, audio is audible, and no important details were missed.
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2
Save Properly
Save the file with a descriptive name format: "LastName_ClaimNumber_Date.mp4"
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3
Upload Securely
Use our secure upload portal to submit your video evidence.
Do's
- ✓ Do speak clearly and at a moderate pace
- ✓ Do ensure good lighting on your face and documents
- ✓ Do keep the camera steady (use a tripod if possible)
- ✓ Do state your name and the date at the beginning
- ✓ Do show documents clearly and hold them steady
- ✓ Do record in a quiet environment
- ✓ Do keep videos concise and focused
Don'ts
- ✗ Don't record in low light or backlit conditions
- ✗ Don't have distracting backgrounds or noise
- ✗ Don't speak too quickly or mumble
- ✗ Don't include sensitive information (SSN, account numbers)
- ✗ Don't use zoom that makes video blurry
- ✗ Don't record in landscape mode (always use landscape)
- ✗ Don't edit or cut the video - record in one take
📊 Technical Specifications
Ensure your video meets these technical requirements for successful upload.
Video Format
MP4, MOV, AVI, or MKV
Recommended: MP4Resolution
Minimum 720p (1280x720)
1080p PreferredFile Size
Maximum 500MB
Compress if neededDuration
5-15 minutes recommended
Be concise📋 What to Record
Examples of valuable video evidence for your claim:
Policy Documents
Show the original policy, endorsements, and any amendments. Highlight relevant sections.
EssentialDenial Letters
Record all correspondence from the insurance company, especially denial or delay notices.
CriticalClaim Forms
Show completed claim forms and any supporting documentation submitted.
ImportantTestimonial Statement
Record your personal statement about the claim and its impact on your family.
Helpful📱 Equipment Tips
You don't need professional equipment - a smartphone works great!
Smartphone
Modern smartphones record excellent video. Use the rear camera for best quality.
Audio
Record in a quiet room. Avoid echoey spaces. Consider a cheap external microphone.
Lighting
Face a window for natural light, or use a desk lamp. Avoid overhead lights that cast shadows.
Stability
Use a tripod or prop your phone against books. Shaky video is distracting.
❓ Frequently Asked Questions
What if my video is longer than 15 minutes?
+While we recommend keeping videos concise, you can record longer if necessary. However, consider breaking complex information into multiple shorter videos for easier upload and review.
Can I edit my video before uploading?
+We prefer unedited, continuous recordings to maintain the integrity of the evidence. If you must edit, please note the edits in your submission and ensure no critical information is removed.
What if I don't have a smartphone or camera?
+Contact our office. We can arrange for you to visit our office to record your statement, or discuss alternative ways to submit your evidence.
How do I know my video uploaded successfully?
+After uploading, you'll see a confirmation screen and receive an email confirmation. You can also contact our office to verify receipt.
Is my video evidence confidential?
+Yes. All submissions are protected by attorney-client privilege and stored securely. Only your legal team will have access to your videos.
Ready to Submit Your Evidence?
Follow our instructions and upload your video evidence securely.